bento12Privacy Policy

This page describes what we collect when you use bento12 and how we keep that data protected. We at bento12 are committed to transparent data handling and compliance with applicable privacy law in supported jurisdictions. Our privacy practices apply to all account holders, whether you access our platform from Jakarta, Surabaya, Bandung, Medan, Semarang, or other supported regions.

We collect personal information only to operate your account, process deposits and withdrawals, verify your identity, and deliver customer support. We do not sell your data to third parties. We do not use your information for marketing purposes without your explicit consent. This policy outlines what we collect, how we use it, who has access, and what rights you hold over your data on bento12.

Our data practices are designed to balance your privacy with our operational and legal obligations. We store your information securely and retain it only as long as necessary to serve your account or comply with law.

What We Collect on bento12

We collect your email address, full name, date of birth, and residential address when you open an account on bento12. We also collect government-issued ID details (ID number, issue date, expiry date) and a photo of your ID document during account verification. We store your phone number if you provide it for two-factor authentication or customer support contact.

We collect payment information when you deposit or withdraw. If you use DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive your transaction reference and confirmation from the payment provider. If you use a bank account (mobile banking, local payment, online payment, e-wallet), we store your account holder name and masked account number. We do not store your full bank credentials or card numbers—payment processors handle those securely.

We collect your activity data automatically. This includes your login timestamps, game history, bet amounts, account balance changes, and withdrawal requests. We also collect your IP address, browser type, and device information for security and fraud prevention. We use cookies and similar tracking technologies to remember your preferences and session state on bento12.

How We Use Your Data

We use your personal information to create and maintain your bento12 account, process your deposits and withdrawals, and verify your identity through KYC (Know Your Customer) procedures. We use your email to send account notifications, promotion updates, and customer support responses. We use your payment information to reconcile transactions and detect fraud.

We analyze your activity data to improve our platform, identify technical issues, and prevent abuse. We may use aggregated, anonymized data to understand user behavior patterns and optimize game availability. We do not use your individual data to profile you or make automated decisions that affect your account access or promotion eligibility.

We share your data with third-party payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and Indonesian banks) only to the extent necessary to complete your transaction. We may share data with law enforcement or regulatory authorities if required by law. We do not share your data with marketing partners, data brokers, or advertisers.

Your Rights and Our bento12 Data Practices

You have the right to access your personal data on bento12. You can download your account information, transaction history, and activity log through your account dashboard. You have the right to correct inaccurate information—contact our support team to update your name, address, or contact details.

You have the right to request deletion of your data, subject to legal retention requirements. We may retain your information for up to seven years to comply with anti-money-laundering regulations and tax law. You have the right to object to certain uses of your data, such as marketing communications—you can opt out through your account settings.

Our servers may sit outside your jurisdiction. Your data may be processed in data centres located in Southeast Asia or other regions. We apply the same security standards regardless of server location. We encrypt data in transit and at rest using industry-standard protocols.

Cookies and Tracking

We use cookies to maintain your login session, remember your preferences, and track your activity on bento12 for security purposes. We use session cookies (deleted when you log out) and persistent cookies (stored for up to one year). We do not use third-party cookies for advertising or cross-site tracking.

You can disable cookies in your browser settings, but this may prevent you from logging into your bento12 account or accessing certain features. We do not respond to "Do Not Track" signals because we do not engage in cross-site tracking.

Contact and Data Subject Requests

If you have questions about our privacy practices on bento12, want to access your data, or wish to exercise your rights, contact our support team via in-app chat or email. We respond to data subject requests within 30 days. We may request additional identity verification before fulfilling your request to ensure we are communicating with the account holder.

We reserve the right to update this privacy policy at any time. We will notify active users of material changes via email or in-app notification. Your continued use of bento12 after a policy update constitutes acceptance of the new terms. Our services are available only where local law permits. Users remain responsible for ensuring their use complies with applicable privacy and data protection law in their jurisdiction.